This statement applies to the official website of the Cultural Heritage Directorate at www.culturalheritagegozo.gov.mt and was last updated on 23/10/2025.
Cultural Heritage Directorate is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.
Compliance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The Cultural Heritage Directorate website is partially conformant with W3 WCAG level AA which maps to EN 301 549 as per the European Web Accessibility Directive. Partially conformant means that some parts of the content do not yet fully conform to the accessibility standard.
Compatibility with browsers and assistive technology
The culturalheritagegozo.gov.mt website is designed to work with Microsoft Edge and the most recent two versions of Firefox and Chrome browsers.
Accessibility measures
Accessibility of the Cultural Heritage Directorate website relies on HTML technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer.
This technology is relied upon for conformance with the accessibility standards used.
The Cultural Heritage Directorate website implements the following accessibility features:
- Maintain a consistent HTML Heading hierarchy and information layout across different web pages.
- Add image title, alt tag and caption wherever this information is relevant and useful.
- Maximise colour contrast for text where applicable.
- Actual link text is descriptive enough to inform user where the link points to.
- Implement all external links so that they open into new browser tabs.
- Implement captioning in as much multimedia content as possible.
Limitations
The following limitations are observed at present:
- In some instances there might not be minimum contrast ratio between the text and background
- Some Element IDs are not unique
- In some cases it can be not clear which page element has focus from the keyboard
Cultural Heritage Directorate has implemented a continuous improvement programme to rectify the above however despite our best efforts to ensure accessibility of the Cultural Heritage Directorate website, there may be some limitations which may have gone unnoticed or are planned to be made accessible soon. Please contact us if you observe any such issue in our website.
Feedback and contact details
Inevitably, we won’t always get it right. The more services and resources we place online, the more likely it for technical glitches to occur, but we remain committed to addressing any access issues promptly. This is where we need your help. If you experience any difficulties in accessing the culturalheritagegozo.gov.mt website, or have trouble using any aspect of the website, please let us know.
You may contact us by email on culturalheritage.mgp@gov.mt, or telephone on 2215 5376.
Enforcement procedure
In case your ICT accessibility-related query is not addressed within the time frames established within the ARR, or you wish to lodge a formal complaint, you can do so by contacting the MCA on 21336840, or by filling the online complaint form on https://www.mca.org.mt/accessibilitycomplaint.
